Patient / Client Centric Enablement
Consolidated Statements
We use easy to comprehend formats for patient statements so that every patient can understand the charges, payer payments, adjustments and their responsibility clearly. Our ongoing commitment to improve the clarity of patient statements continues to reduce call volumes for patient questions.
Patient Help Desk
We offer a dedicated patient query help desk to our Lab clients. The patients don’t call the Lab but they call us and all queries are handled by our polite, well trained customer service executives.
Patient Payment Options
We offer easy online portals for your patients payments; merchant account processing, paper checks. We process the payments and you see the money directly into your bank. We are available for your patients to reach out via various platforms like, phone, text, email. All encrypted and HIPAA compliant.
Patient Collection
We are not third-party collectors and operate with efficiency and respect. We send three patient statements at 3-week intervals and follow up on overdue accounts with polite reminders via calls, emails, and texts, ensuring privacy and convenience. Your money is rightfully yours, and we are committed to maximizing patient dues collection for your lab.
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