We use easy to comprehend formats for patient statements so that every patient can understand the charges, payer payments, adjustments and their responsibility clearly. Our ongoing commitment to improve the clarity of patient statements continues to reduce call volumes for patient questions.
We offer a dedicated patient query help desk to our Lab clients. The patients don’t call the Lab but they call us and all queries are handled by our polite, well trained customer service executives.
We offer easy online portals for your patients to pay through, merchant account processing. Paper checks. We process the payments and you see the money directly into your bank. We are available for your patients to reach out via various platforms like, phone, text, email. All encrypted and HIPAA compliant.
We are not third party collectors and neither do we behave like them. We follow efficient and polite protocols to collect the dues from your patients. We send out 3 statements to the patients at 3 week intervals. For all overdue accounts, we make polite collection reminder calls, send emails, texts and try and reach out to the patients in every way possible, keeping in mind their privacy and time are not compromised. But your money is rightfully yours and we need to collect it for you. We make sure we collect the maximum patient dues for your Lab.