Bikham's Privacy Policy | Bikham Healthcare

Fulfillment Policy for Bikham Healthcare

1. Overview

Bikham Healthcare Services (BHS) specializes in providing services for healthcare providers and organizations applying to payers. This Fulfillment Policy outlines the process and timelines for the submission of applications to payers, ensuring that services are delivered effectively and within the committed timeframe.

2. Service Ordering

Services can be ordered through our website at https://www.bikhamhealthcare.com, or by contacting us directly via phone or email. Each order must include all necessary information and documentation required for the payer application process.

3. Order Confirmation

Upon receiving an application submission request, BHS will:

Confirm receipt of the order via email or other preferred client communication channels.
Review the provided information and documentation for completeness.
Provide an estimated submission timeline and a unique order number for tracking.

4. Fulfillment Process

The fulfillment process for submitting applications to payers is as follows:

Verification: Review of all information and documentation to ensure accuracy and completeness. Any discrepancies or missing information is communicated to the client or designated contact.
Submission: Applications are submitted to the designated payer/s within 72 hours of order confirmation, assuming all necessary information has been provided correctly.
Confirmation of Submission: Clients receive confirmation that the application has been submitted, along with any submission reference numbers or additional details relevant to the application process.

5. Changes and Cancellations

Clients wishing to change or cancel their submission request must contact BHS within 24 hours of the initial order:

Changes: Must be communicated as quickly as possible and may affect the 48-hour submission timeline.
Cancellations: Must be made within the 24-hour period following the order confirmation to avoid any processing fees or complications.
Requests for Refunds: Requests for Refunds must be submitted to Bikham in writing via email and signed by an authorized representative of Client. Requests for Refund will only be granted when:

Material factor(s) forming the primary basis for the Request for Refund are or were totally and completely within the control of Bikham, and
Examples of factors outside of Bikham's control include, but are not limited to:

Timeframes and procedures of individual Payors for processing applications.
Denials that Client believes are inaccurate, incorrect, or unjust.
Bikham's use of Payor's required terms and definitions that may differ from terms the Client may expect to see on a granted application or Payor participation agreement, but still result in the effect and fulfill the purpose Client intended.
Bikham's use of Payor's required terms and definitions that may differ from terms the Client may expect to see on a granted application or Payor participation agreement, but still result in the effect and fulfill the purpose Client intended.
Bikham's use of Payor's required terms and definitions that may differ from terms the Client may expect to see on a granted application or Payor participation agreement, but still result in the effect and fulfill the purpose Client intended.

Requests for refunds will not be granted if the material factor(s) forming the primary basis for the request were the result of action(s) or inaction(s) of the Client or its Provider(s), or the Payor organization(s).

Interim Cessation of All Services Upon Request for Refund. Upon Client's proper submission of a Request for Refund, all in-process services being performed by Bikham shall temporarily cease and desist until a determination is made by Bikham as to the primary cause of the circumstances forming the basis for the Request for Refund. Any determination made by Bikham in this regard is final and not subject to review or appeal.

No Offsets / Chargebacks. Client understands and agrees that Requests for Financial Offsets will not be accepted by or granted by Bikham, despite the circumstances on which the request is based. Client further understands and agrees that Request for Chargeback will not be granted, and involuntary chargebacks will be disputed. As such, Client hereby surrenders any such claim(s). In the event that Client attempts reversal of the charge, chargeback, or to otherwise declare it to be a fraudulent charge, this Refund Policy shall serve as evidence that will be transmitted to the financial institution that the charge was not fraudulent, and Client fully intended the charge to pay for contractually owed fees for service.

Onboarding Service Cancellation. If Client wishes to cancel the onboarding service and related fee, written or email notice to Bikham of same must be received within three (3) calendar days of payment. If notice is received after three (3) calendar days has expired, the fee is nonrefundable.

Material factor(s) forming the primary basis for the Request for Refund are or were totally and completely within the control of Bikham, and
Examples of factors outside of Bikham's control include, but are not limited to:

Timeframes and procedures of individual Payors for processing applications.
Denials that Client believes are inaccurate, incorrect, or unjust.
Bikham's use of Payor's required terms and definitions that may differ from terms the Client may expect to see on a granted application or Payor participation agreement, but still result in the effect and fulfill the purpose Client intended.
Bikham's use of Payor's required terms and definitions that may differ from terms the Client may expect to see on a granted application or Payor participation agreement, but still result in the effect and fulfill the purpose Client intended.
Bikham's use of Payor's required terms and definitions that may differ from terms the Client may expect to see on a granted application or Payor participation agreement, but still result in the effect and fulfill the purpose Client intended.

Timeframes and procedures of individual Payors for processing applications.
Denials that Client believes are inaccurate, incorrect, or unjust.
Bikham's use of Payor's required terms and definitions that may differ from terms the Client may expect to see on a granted application or Payor participation agreement, but still result in the effect and fulfill the purpose Client intended.
Bikham's use of Payor's required terms and definitions that may differ from terms the Client may expect to see on a granted application or Payor participation agreement, but still result in the effect and fulfill the purpose Client intended.
Bikham's use of Payor's required terms and definitions that may differ from terms the Client may expect to see on a granted application or Payor participation agreement, but still result in the effect and fulfill the purpose Client intended.

Requests for refunds will not be granted if the material factor(s) forming the primary basis for the request were the result of action(s) or inaction(s) of the Client or its Provider(s), or the Payor organization(s).

Interim Cessation of All Services Upon Request for Refund. Upon Client's proper submission of a Request for Refund, all in-process services being performed by Bikham shall temporarily cease and desist until a determination is made by Bikham as to the primary cause of the circumstances forming the basis for the Request for Refund. Any determination made by Bikham in this regard is final and not subject to review or appeal.

Interim Cessation of All Services Upon Request for Refund. Upon Client's proper submission of a Request for Refund, all in-process services being performed by Bikham shall temporarily cease and desist until a determination is made by Bikham as to the primary cause of the circumstances forming the basis for the Request for Refund. Any determination made by Bikham in this regard is final and not subject to review or appeal.

No Offsets / Chargebacks. Client understands and agrees that Requests for Financial Offsets will not be accepted by or granted by Bikham, despite the circumstances on which the request is based. Client further understands and agrees that Request for Chargeback will not be granted, and involuntary chargebacks will be disputed. As such, Client hereby surrenders any such claim(s). In the event that Client attempts reversal of the charge, chargeback, or to otherwise declare it to be a fraudulent charge, this Refund Policy shall serve as evidence that will be transmitted to the financial institution that the charge was not fraudulent, and Client fully intended the charge to pay for contractually owed fees for service.

No Offsets / Chargebacks. Client understands and agrees that Requests for Financial Offsets will not be accepted by or granted by Bikham, despite the circumstances on which the request is based. Client further understands and agrees that Request for Chargeback will not be granted, and involuntary chargebacks will be disputed. As such, Client hereby surrenders any such claim(s). In the event that Client attempts reversal of the charge, chargeback, or to otherwise declare it to be a fraudulent charge, this Refund Policy shall serve as evidence that will be transmitted to the financial institution that the charge was not fraudulent, and Client fully intended the charge to pay for contractually owed fees for service.

Onboarding Service Cancellation. If Client wishes to cancel the onboarding service and related fee, written or email notice to Bikham of same must be received within three (3) calendar days of payment. If notice is received after three (3) calendar days has expired, the fee is nonrefundable.

6. Client Responsibilities

Clients are responsible for providing all required information and documents at the time of order to ensure the timely submission of applications. Delays in providing essential details may result in delayed submission.

7. Service Delivery Timeline

BHS commits to submitting applications within 48 hours of confirming the order, provided all necessary information and documentation are complete and accurate.