Bikham Healthcare's Fulfillment Policy

Fulfillment Policy for Bikham Healthcare

1. Overview

Bikham Healthcare Services (BHS) specializes in providing services for healthcare providers and organizations applying to payers. This Fulfillment Policy outlines the process and timelines for the submission of applications to payers, ensuring that services are delivered effectively and within the committed timeframe.

2. Service Ordering

Services can be ordered through our website at https://www.bikhamhealthcare.com, or by contacting us directly via phone or email. Each order must include all necessary information and documentation required for the payer application process.

3. Order Confirmation

Upon receiving an application submission request, BHS will:

  • Confirm receipt of the order via email or other preferred client communication channels.
  • Review the provided information and documentation for completeness.
  • Provide an estimated submission timeline and a unique order number for tracking.

4. Fulfillment Process

The fulfillment process for submitting applications to payers is as follows:

  • Verification: Review of all information and documentation to ensure accuracy and completeness. Any discrepancies or missing information is communicated to the client or designated contact.
  • Submission: Applications are submitted to the designated payer/s within 72 hours of order confirmation, assuming all necessary information has been provided correctly.
  • Confirmation of Submission: Clients receive confirmation that the application has been submitted, along with any submission reference numbers or additional details relevant to the application process.

5. Changes and Cancellations

Clients wishing to change or cancel their submission request must contact BHS within 24 hours of the initial order:

  • Changes: Must be communicated as quickly as possible and may affect the 48-hour submission timeline.
  • Cancellations: Must be made within the 24-hour period following the order confirmation to avoid any processing fees or complications.
  • Requests for Refunds: Requests for Refunds must be submitted to Bikham in writing via email and signed by an authorized representative of Client. Requests for Refund will only be granted when:

6. Client Responsibilities

Clients are responsible for providing all required information and documents at the time of order to ensure the timely submission of applications. Delays in providing essential details may result in delayed submission.

7. Service Delivery Timeline

BHS commits to submitting applications within 48 hours of confirming the order, provided all necessary information and documentation are complete and accurate.

8. Contact Information

For inquiries, changes, or cancellation requests related to your application submission, please use the following contact details:

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AHIMA Accreditations
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